- Full refund on request before your platform credentials are issued.
- Full refund within 24 hours of buying a new account if no trade has been placed, no position opened and no payout requested on it. Ask support; the account then closes. This applies to buying an account, not to renewals or resets.
- Once a trade has been placed, the account has been delivered and is not refundable.
- Reset fees are not refundable, because a reset takes effect as soon as it is paid.
- If we close your account for a reason that is not your breach (we withdraw the product, we cannot verify you, or we cannot deliver platform access), we refund what you paid for that account in its current billing month, whatever your trading.
- Statutory cancellation and refund rights where you live are not affected.
Approved refunds go back to your original payment method within 5 to 7 business days after eligibility is confirmed.
This article is a summary. Your signed Plan and Rules Snapshot, the Trader Agreement and the Payout Policy govern where they differ.